Babies"R"Us in Cherry Hill, NJ Closed now

Reviews about Babies"R"Us

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  June 22, 2020, by Bridget Brust
  I was so excited about my Nursery room set from Baby Cache that we ordered through babies r us. We ordered the Harbor White set. The crib, both dressers and changing table top. However, I now have a different feeling about it. Last night when we built it we noticed the spring for the mattress is not a perfect rectangle, it's slightly off. When this piece is screwed into the crib the alignment of the whole crib is off. This then messes up the drawer on the bottom. I called Baby Cache this morning and they told me to contact Babies r us since that is where I bought it and it falls under the one year warranty and they can order the part. When I called babies r us they told me I have to bring the whole crib in and they give me a new crib. This is impossible considering the whole crib is built. The piece came messed up so I do not understand why a replacement piece can not just be ordered.