Raymour & Flanigan Furniture and Mattress Store in Cherry Hill, NJ Closed now

Reviews about Raymour & Flanigan Furniture and Mattress Store

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  June 23, 2020, by Janea Gibbs
  YOU DESERVE NO STARS!!! Hands down, thee WORST customer service experience I have EVER experienced! I encourage everyone to travel right across the street to Ashley Furniture (where the prices are less expensive and the customer service is EXCELLENT)! For nearly 10 minutes, I waited upstairs alone for the original representative that introduced himself to me and walked me around the store to show me furniture. Apparently, he was out to lunch and no one else got the memo (so I was told). Well, the manager sent me a substitute representative that was awful! Rude tone! Very unfriendly! Seemed very judgmental (kept looking me up & down) and uninterested in helping me find the furniture I needed at the price I wanted. Thankfully, my original representative walked up just as this rude representative began to take my information. I immediately requested my original representative (Mo Garlic) to take and would you believe, the woman had the AUDACITY to tell Mo that they were "getting married" on HIS sale because she took my name?! I immediately ran downstairs to all to the manager but this little girl beat me to the punch and was already downstairs telling everyone that I requested she leave. She was rolling her eyes at me, moving her head from side to side as I talked to the manager. I have NEVER felt so disrespected in my LIFE. Now, to put things in perspective, I am a highly educated BLACK woman, 3 Master's ( one in Business, Nursing, and Management). In addition to being a nurse, I am an Educator. I make a very decent living and had more than enough money to purchase EVERY piece of furniture I picked out and MORE! I like to go out shopping dressed down, preferably in sweats, just for occasions such as this. I feel like I would have been treated differently and talked to with more respect had a looked "accordingly." I stormed out of that store, walked across the street to Ashley, bought 3 furniture sets (with 3 extra reclining seats, 2 dining sets, one full bedroom set (7 pieces)- and a King Bedframe/headboard & bedroom set-ask Danielle M. Went to the OTHER Raymour & Flanigan (in DEPTFORD) and bought another 9 piece reclining sofa set and a TV stand & fireplace-ask Howard K. Then I went to purchase a Sleep # bed-ask James D. BIG LOSS in sales because of RUDE customer service but these are the people they chose to represent them. Says a great deal about who Raymour & Flanigan (in Cherry Hill) are! STAY AWAY and spend your money elsewhere, where you will be appreciated and treated with respect, regardless of look or color!